Giovanni Trudu CV - Jobfie

Managing and training the Front Office staff. Ensuring the front desk provides a professional and friendly service for guests. Dealing with guests. Arranging staff scheduling. Acting as liaison between General Manager and staff. Processing all reservation requests, changes, and cancellations. Answering questions about property facilities/services and room accommodations. Operating telephone switchboard station. Routing calls to specific people. Coordinating mail flow in and out of office. Coordinating office activities. Inspecting rooms and coordinating cleaners & room attendants. Handling customer complaints. Computing bills and collecting payments.

Compiling the operating budget and estimating costs – Budget management. Achievement of business objectives. Supervision of administrative procedures. Booking management. Updating available rooms on various hotel platforms. Customer satisfaction management and monitoring online reviews. Marketing and networking to find new clients and promoting the business.

Providing assistance and support to the F.O.M. in managing the front office department.

Management and coordination of bookings & booking enquiries. Managing room reservations. Managing availability and rates on various hotel websites/platforms. Calculation and commission tracking. Management and suspended accounts in case groups. Managing hotel reviews left on various websites and platforms.

Maintaining relationships with clients by providing support, information, and guidance. Planning and organising accommodation, meeting and greeting customers. Cooperating with otherdepartments in the hotel to create an exceptional guest experience. Processing all reservation requests,changes, and cancellations received by phone, fax, or mail. Explaining guarantee, special rate, and cancellation policies to callers.Answering questions about property facilities/services and room accommodations. Inputting and accessing data in the reservation system. Operating telephone switchboard station in order to answer telephone calls. Taking room service orders over the phone.
Dealing with customer complaints and comments.

Maintaining relationships with clients by providing support, information, and
guidance. Planning and organising accommodation, meeting and greeting customers. Cooperating with other departments in the hotel to create an exceptional guest experience. Processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Explaining guarantee, special rate, and cancellation policies to callers. Answering questions about property facilities/services and room accommodations. Inputting and accessing data in the reservation system. Operating telephone switchboard station in order to answer telephone calls. Taking room service orders over the phone. Dealing with customer complaints and comments.

Greeting guests, answering questions, giving direction and making
detailed reservations or recommendations. Providing directions and information regarding local hotels, restaurants, and attractions. Making travel and restaurant arrangements and reservations. Processing all reservation requests, changes, and cancellations. Cash handling. Operating telephone switchboard station. Performing a variety of fiscal administrative and record keeping duties.

Check-in and check-out operations. Providing assistance and support to colleagues during various shift operations. Handling customer requests and complaints.