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Plan and organise accommodation, work plans and schedules. Manage and control the work out to the customer,catering and other pension services. Promote and market the business through social media tools. Carry out inspections of facilities and services. Deal with contractors and suppliers. Address problems and troubleshoot accordingly. Meet and greet customers. Supervise maintenance, supplies, renovations and furnishings. Manage budgets and social media plans included reserves. Analyse sales figures and device market and revenue management strategies. Deal with customer complains and comments. Between others.
Respond promptly to requests from guests . Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. marks
Ensuring and providing flawless, upscale, professional and high class guest service experiences. Analyzing customer feedback and providing strategic direction to continuously improve overall rating. Responding to guest needs and anticipating their unstated ones. guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures. Social media manager assistant.
Plan works schedules for individuals and team.
All relates duties involved in guest assistance included.
Involved in all guest relations in Bogotá only Five Star Hotel,
Providing first class service to an International guest registry. Include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities.
Management and coordination of all business events and special management to staff and corporative accounts. Insure that guest satisfaction is in accordance with the service requested. Supervision and compliance of quality service standards
Manage guest services and the hotel’s image by answering guest request and making the visitors are satisfied
Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft. Conduct safety check before flight. Greet customers. All the daily duties in flight concern to safety and service.
Executive track: For hospitality management/tourism managers with a minimum of 5 years of managerial experience in the hospitality industry. Revenue Management: Candidates for the specialization in Revenue Management will sharpen their data-gathering, analytical and decision-making skills. Using advanced techniques and modern tools, they will be prepared to devise comprehensive, company-wide revenue management strategies. Hospitality Real Estate Development: The specialization in Hospitality Real Estate Development enables candidates to learn to bridge the gap between development and real estate to accomplish a company’s expansion goals. Students will be prepared to become an integral part of teams focused on research, analysis, site selection and development. Mega & Large Scale Event: Larger events are inherently more complicated, requiring additional security and facility concerns, as well as presenting greater budgetary and marketing pressures. Candidates would receive a rare opportunity to enhance their event management skills in producing programs for over 10,000 attendees. Courses focus on festivals, trade shows, major conventions, sports events, and concerts. Thesis track: Graduate students interested in conducting research in hospitality and tourism management during graduate and post-graduate studies can choose the thesis track of the Master of Science in Hospitality Management. This 33-credit program includes a three-credit thesis course and a three-credit elective.
La misión de un tripulante de cabina de pasajeros (TCP) o auxiliar de vuelo es proporcionar un servicio de calidad al pasajero a través del cuidado de su seguridad y comodidad durante el vuelo. Por tanto, deberás estar entrenado/a para lidiar con situaciones de emergencia y tener los conocimientos necesarios como son los primeros auxilios y la defensa personal. prácticas de salvamento y supervivencia en el mar, protección contra incendios, inglés aeronáutico, entre otros.
Entrando en materia sobre las funciones que desempeña un TCP, cualquiera que haya viajado en un avión reconoce ese momento en el que auxiliar de vuelo realiza la demostración del uso de los equipos de seguridad, pero en realidad, sus tareas van mucho más allá.
Las tareas pueden variar dependiendo de si es un vuelo corto o muy largo, el tamaño de la tripulación y la aerolínea. Sin embargo, las tareas habituales suelen ser las siguientes:
Comp. oral |
Comp. escrita |
Exp. oral |
Exp. escrita |
|---|
| - | - | - | - |
| C1 | C1 | C1 | C1 |
| A1 | A1 | A1 | A1 |
Actualmente en curso
| B1 | B1 | B1 | B1 |