Receptionist in Casalarreina (La Rioja)

Are you looking for an opportunity to continue growing in the hospitality and restaurant sector?

At Natura Resorts, we are looking to add a Assistant Front Desk Manager to our team. If you have experience in front desk management and customer service knowledge, this could be the opportunity you have been waiting for.

Main responsibilities:

- Supervise and coordinate the daily tasks of the front desk team, ensuring efficient and quality service.

- Manage reservations, check-in, and check-out, guaranteeing a positive experience for our guests.

- Attend to and resolve incidents or special requests from clients, maintaining a high level of satisfaction.

- Collaborate in the training and motivation of front desk staff, promoting a collaborative work environment.

- Prepare reports and administrative controls related to front desk operations and guest management.

What do you need to be able to do?

- Have previous experience in similar positions, preferably in tourism or restaurant environments.

- Possess knowledge of hotel management systems and skills in telephone and face-to-face customer service.

- Hold a professional certification in social and health care or equivalent training.

- Proficiency in English and knowledge of other languages is a plus.

- Ability to manage stressful situations and resolve incidents effectively.

What makes you stand out?

- Additional training in hotel management or customer service.

- Experience in team leadership and in managing reservations and sector-specific IT systems.

- Proactive attitude, customer orientation, and communication skills.

How will you work with us?

- Full-time schedule with rotating shifts, including weekends and holidays.

- Competitive salary according to experience and responsibilities.

- On-site work at our facilities.

- Immediate start and opportunity for professional growth in a dynamic environment connected to tourism.

What do we offer?

- Continuous training and development opportunities.

- A committed and collaborative team.

- A pleasant work environment in a constantly evolving sector.

If you have the required experience and certifications, and you are passionate about providing quality service, do not hesitate to send us your CV. We would love to meet you and explore this opportunity to grow professionally at Natura Resorts.